FREQUENTLY ASK QUESTIONS
1. ARE YOU A LEGITIMATE TRAVEL AGENCY IN THE PHILIPPINES? HOW CAN WE VERIFY?
ANSWER:
ANSWER:
- Verify the DTI by visiting their website www.bnrs.dti.gov.ph and enter the keyword EXPLORELUX TRAVEL AND TOURS.
- Request for the Local Permits and Certification copy that can be provided through e-mail or by hand.
- You may visit our Office.
- Ask an Receipt for every transaction.
2. I HEAR SENTIMENTS ABOUT TRAVEL AGENCIES SCAM?
ANSWER:
ANSWER:
- EXPLORELUX TRAVEL AND TOURS transacts business directly to the Company. Therefore all transactions are being slot reserved directly. Additionally, our Company is well comprehensive with performance bond that is enough to ensure all Clients protection.
3. HOW MUCH IS THE TERMINAL FEE
ANSWER:
ANSWER:
- For domestic flights it is Php 200 (Manila, Cebu and Davao) per person.
- For International departure Php 550 per person.
4. HOW MUCH IS THE PHILIPPINE TRAVEL TAX
ANSWER:
ANSWER:
- Php 1,620.00
5. WHAT DOES "FINALIZE" MEANS?
ANSWER:
ANSWER:
- All finalized bookings are considered sold. All finalized bookings are guaranteed flights and tours. All bookings are non-refundable, non-rebookable and non-transferrable since the flights are based on promo fares. Since our asian packages are book and buy, we cannot finalize any tour unless full payment was made by the passenger.
6. DO YOU HAVE CURRENT PROMO PACKAGES?
ANSWER:
ANSWER:
- Yes! You can see our latest promo package in our facebook page and by clicking the Promos or you may call us directly to ask for the current promo packages.
7. ARE LIQUIDS ALLOWED ON THE FLIGHTS?
ANSWER:
ANSWER:
- Liquids are allowed only via check-in baggage.
8. WE ARE INTERESTED TO BOOK, WHAT ARE THE PROCEDURES?
ANSWER:
ANSWER:
- Contact us for any questions that may need some clarification. Then, you may email/text us the passenger names, date of departure and type of tour together with your contact details so we may check on the availability of your chosen tour. We will contact you should the tour of your choice is available and you may settle your bill here in our office or in our bank account so we could finalize the tour for you.
9. I LIVE OUTSIDE THE COUNTRY, CAN I STILL BE ABLE TO TRANSACT?
ANSWER:
Absolutely YES. We have an easy method how to book your ticket regardless the location.
Step 1: Request a Quotation. (choose one)
Step 3: Pay us through our Mode of Payments.
Step 4: You will receive your E-TICKET through E-mail.
ANSWER:
Absolutely YES. We have an easy method how to book your ticket regardless the location.
Step 1: Request a Quotation. (choose one)
- option 1: Fill the query form in this website.
- option 2: Email us at [email protected]/ [email protected]
- options 3: Call us.
Step 3: Pay us through our Mode of Payments.
Step 4: You will receive your E-TICKET through E-mail.
10. WHERE AND HOW CAN WE PAY?
ANSWER:
ANSWER:
- option 1: Visit our office at 191 Tandang Sora Avenue, Brgy. Tandang Sora, Quezon City, Philippines
- option 2: Deposit the amount through our BDO Account.